Question 1: How long will it take to receive my order?
The delivery time for your order includes the preparation period and shipping time, typically approximately 2 weeks. Preparation time varies depending on the product; please check the product page for details.
Some items can be shipped the next day.
Orders placed before 12:00 PM will be shipped the next day.
* To change your shipping method, please contact us: LuebanoOdelia376@gmail.com
Question 2: How much is the shipping cost?
Shipping cost: Free shipping nationwide.
Question 3: I want to cancel my order.
To cancel your order, please contact us: LuebanoOdelia376@gmail.com
Question 4: I received a defective item; can I exchange or return it?
If we receive a defective item, we will process a return or exchange for you. Please send an email to LuebanoOdelia376@gmail.com, including your name, registered email address, order number, reason for return, and a clear photo showing the defective item.
Question 5: Are there any situations where returns or exchanges are not accepted?
We do not accept returns or exchanges in the following situations:
Returns or exchanges based on customer personal preferences (color, size, etc.).
Items shipped more than 7 days ago.
Non-returnable items (underwear, swimwear, jewelry, etc.).
Item tags, price tags, etc., do not meet the return conditions. Items that do not meet the return requirements cannot be returned.
Missing or damaged packaging bags, boxes, or special accessories.
Items that have been repaired, cleaned, or refurbished.
Items provided by the buyer have an odor, stains, or scratches.
Items used for purposes other than testing.
Returning only part of the item or accessories. Please provide photos or a description; no questions are required.
Returns can be made without contacting us. Question 6: I've shipped it, but I can't track the shipment.
The product delivery process on this website starts from the warehouse. Once the goods arrive at the distribution center, we will assign a tracking number and ship them. We sincerely apologize for any inconvenience this may cause. Please try again later, as it may take up to 3 days.
Tracking Link:
Question 7: I haven't received the email yet.
Since the emails are shipped from overseas, they may not be delivered in many cases.
We sincerely apologize for any inconvenience this may cause. Please set the following email address to receive emails, as these emails may be automatically marked as spam even if you haven't set up a spam option.
Email: LuebanoOdelia376@gmail.com
Question 8: Can I change the shipping address after shipment? If you contact "LuebanoOdelia376@gmail.com" within 12 hours of placing your order, you can change the shipping address; however, after 12 hours, you will not be able to change it.
The address cannot be changed after shipment.
Question 9: Item cannot be added to cart.
Please ensure you have selected the correct size and color for the desired item.
* You must select the size and color for the item.
Question 10: We are still preparing to ship.
The delivery time for your order is the sum of the preparation time and shipping time. Preparation time varies depending on the item.
If the item you ordered is in stock in our warehouse, we can ship it immediately after you place your order. Delivery time is usually 1 to 4 business days.
If the item is out of stock, we will order it from the factory and wait for it to arrive. Additionally, if the item is very popular, it may sell out immediately upon arrival, so you may need to wait 1 to 3 weeks. We sincerely apologize for any inconvenience and long wait times this may cause. If there are any delays in shipping, we will contact each customer individually.
Also, if you need the item urgently, please contact us before placing your order so we can inform you of stock availability.
Email: LuebanoOdelia376@gmail.com
Phone: 07751786345